Shipping & Returns
Shipping Policy
At Kettle & Cup, we want your order to reach you safely and with care.
Orders are processed within the timeframe indicated on each product page. Delivery times may vary depending on the product and delivery location.
Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.
Please note that orders containing multiple items may occasionally arrive in separate parcels.
Return & Exchange Policy
We hope you love your Kettle & Cup purchase. If something isn’t quite right, we’re here to help.
You may request a return within the applicable return period after receiving your order, subject to our Returns Policy.
Items must be returned unused, in their original condition and, where applicable, in their original packaging.
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and photographs of the item so we can assist you.
Your statutory rights are not affected.